Terms & Conditions, Returns and Delivery Policy

Thank you for choosing our store. We are committed to providing our customers with quality products, reliable service, and a smooth shopping experience. Please review the following terms and policies before placing your order.

1. Product Condition & Quality

All products are checked and packed with care before dispatch. We make every reasonable effort to ensure that your order reaches you in proper working condition.

If you receive a product that is damaged, broken, defective, not working, or leaking due to an issue with the product or during delivery, you may be eligible for an immediate return or replacement.

2. Return & Replacement Policy

Customers must contact us as soon as possible after receiving an affected product.

Returns or replacements may be accepted in cases where:

The product arrives broken or physically damaged
The product is not working upon delivery
The product is leaking upon delivery
The product is defective upon arrival
The product has been damaged during transportation or delivery

For eligible cases, we will prioritize resolving the issue as quickly as possible.

Depending on the customer's preference and product availability, we may offer:

A full refund, or
A replacement/change of product

The final resolution may depend on the condition of the returned item and the availability of the requested replacement.

3. Reporting a Damaged or Defective Product

To help us resolve your issue quickly, please contact our customer service immediately after receiving the order and provide details of the problem. Where applicable, we may request photographs or videos showing the damage, defect, leakage, or other issue.

Customers should keep the original product, packaging, and accessories until the return or replacement process has been completed.

4. Delivery Policy

We aim to deliver orders as quickly as possible.

Orders are normally delivered within 1–3 days, depending on product availability and delivery location
Where the product is available in stock and delivery conditions permit, we will make every effort to deliver within one day
Delivery times may vary depending on stock availability, location, courier conditions, holidays, or other circumstances beyond our control
We will prioritize getting your order delivered as soon as reasonably possible

5. Product Availability

Delivery times are subject to product availability. If an item is temporarily out of stock, we will inform the customer and provide an estimated availability or delivery timeframe where possible.

If a replacement product is requested, the replacement will also be subject to stock availability.

6. Refunds

Where a customer is eligible for a refund due to a damaged, defective, non-working, or leaking product, we will process a full refund in accordance with our refund procedures.

The time required for the refunded amount to appear in the customer's account may depend on the payment method and the relevant payment provider or financial institution.

7. Customer Responsibility

Customers are responsible for providing accurate delivery information when placing an order. Delays or failed deliveries caused by incorrect or incomplete customer information may not be considered the responsibility of the store.

Products must also be used and handled in accordance with their intended purpose and any instructions provided by the manufacturer.

8. Policy Changes

We reserve the right to update or modify these terms and policies when necessary. Any changes will be effective once the updated policy is published by the store.

9. Customer Support

Our priority is customer satisfaction. If you experience any issue with your order, please contact us as soon as possible. We will make every reasonable effort to resolve the matter promptly and provide an appropriate solution.

Our commitment: If your product arrives broken, defective, not working, or leaking, please contact us immediately. We will prioritize your case and, subject to the applicable conditions and product availability, provide a full refund or replacement.